Yes! We are pleased to inform you that we are recognised by all major insurance companies including

AXA, AVIVA, AETNA, ALLIANZ CARE, ACENTI, CIGNA, VITALITY, SPEED MEDICAL, GENERAL AND MEDICAL, HEALIX, HEALTHCARE RM, THE PHYSIOTHERAPY NETWORK, THE TREATMENT NETWORK, HCML, IPRS, 3D rehabitilation and WPA.

Please check with your insurance company if you will need a GP or a consultant referral for physiotherapy. Call the claims department, inform them that you would like to be referred to Accord Physiotherapy& Sports Injury Clinic and you need an authorisation code.

Some insurance providers may need provider number, please see the details below.

CLINIC PROVIDER NUMBERS

AXA - IB01371

AVIVA- 600148154

CIGNA- 219889

VITALITY- No number required.

WPA- 921054159

Your first appointment will be a minimum of 45 minutes to enable the Physiotherapist to assess, examine and plan your treatment. The assessment will require information on your general health, surgical history, allergies, medication, work, and hobbies. The treatment plan will be planned based on the outcome of the assessment and discussed with you. You will be provided with all the required information regarding the problem with a tailored exercise program. The formal treatment is usually from the first follow up appointment. The follow-up appointment will be 30 minutes in duration and the next appoinment will be booked at the end of every session

Please bring any medical records, imaging reports, medication details and any information relevant to your problem. If you are an insured patient, check with your insurer about your cover, please bring relevant information (membership number, authorisation code, number of authorised sessions and if any excess on the policy).

The Assessment may require you to undress the examination/treatment area so please wear or bring suitable clothes like shorts.

We must perform few provocation tests to diagnose your problem which sometimes could aggravate the symptoms for a short time which is normal. Some treatments can cause discomfort during, and after which should subside within 48 hours. If you have any concerns speak to the Physiotherapist.

The number of treatments will vary depending on the nature of the problem and individual. After a thorough assessment, the physiotherapist will discuss their treatment plan for the rehabilitation process.

No, Physiotherapists are autonomous practitioners and you do not need a referral.

Appointment slots are reserved for clients at the time of booking. In the event of late cancellation, it is unlikely that we will be able to offer this slot to another patient. We therefore request that you provide us with at least 24 hours’ notice should you need to amend or cancel your booking. Please note that we adhere to a strict cancellation policy. Late cancellations or appointments not attended will be charged full fee .

Yes, we do!

If you cannot travel to the clinic, don't worry. We are one of the few clinics that offer physiotherapy at the comfort of your home across Thanet.

Accord provides one to one care for all your treatment sessions. All treatments are provided by experienced physiotherapist with specialist qualifications and extensive knowledge of your problem. We provide personalised care and will get you back on track.